Is this web site only for Canadian users?
The Telegrams Canada web site is only available to Canadian credit card holders with a Canadian billing address.
International users may obtain telegram service at International Telegram.
What will the telegram look
Telegram forms vary by country, and even by office within the country.
We have arranged a few samples below:
Sample telegram to Canada (JPG image, 35,080 bytes) view
Is it really safe to use my credit card online?
Sample telegram to the United States (JPG image, 25,892 bytes) view
Sample telegram to Italy (JPG image, 61,523 bytes) view
Telegrams Canada has adopted the strictest security measures in the
industry. Here's how we keep your financial information secure:
1. We encrypt your credit card details using the
high-security data encryption standard used by financial institutions and the Government of
How do I check Telegrams Canada's Better Business Bureau record?
2. We are registered merchant account holders with Mastercard, Visa and Amex Canada.
That means your payment goes directly through the banking system only; your credit card
details are never handed off to a third-party payment service like Paypal or other foreign companies.
3. We have earned accreditation by the Better Business
Bureau. That means full transparency: you can check our complaint record online. We're proud that
we receive nearly zero complaints even though we serve thousands of customers each year. If there's a
problem with your order, we'll make it right!
You can check our record online
or by calling the BBB at 1-800-459-8875.
How do I order a telegram by e-mail or phone?
Telegrams can be ordered securely through our web site.
Ordering by phone and e-mail is no longer available.
How long does delivery take?
Delivery information for telegrams to Canadian addresses can be found here.
For specific delivery information please see the delivery details for each country here
. Telegrams to remote places may take longer than the standard
What time are telegrams delivered?
Telegrams to private homes and most businesses within Canada are usually
delivered between 8:00 a.m. and 5:00 p.m. Monday through Friday.
Telegrams to hotels can also be delivered at night or on weekends.
What if no one is home to receive the telegram?
If no one is home when the courier arrives, the telegram will be left at the
door. Sometimes the telegram cannot be left at the door, for example, in a lock-out
apartment building. In that case, a door hanger will be left on the door.
The door hanger tells the householder
where to pick up the telegram locally, or how to arrange re-delivery. Telegrams
are kept at the local delivery office for one week. If after one week no one
picks up the telegram, it will be destroyed. Unclaimed telegrams are not
refundable. For lock-out apartments, if no one is home and the householder
cannot be reached by phone, the telegram will be mailed. Mail delivery may
take several days.
you deliver to an inn (hotel, motel, resort or B&B)?
Yes! In most cases, we can electronically deliver the message to
the front desk the same day. The telegram will then be printed and hand
delivered by the establishment's staff. If the guest has not yet checked in, the
telegram will be kept at the front desk and handed to the guest upon check-in.
Is there any way my telegram can be delivered same-day?
Same-day delivery is available only to certain cities. See the delivery details for more information.
Is there any way my telegram can be delivered on the weekend?
to inns can be delivered Saturday or Sunday. There is no additional charge
for weekend delivery.
Can you guarantee delivery times?
Delivery to homes and other businesses is Monday through Friday excluding holidays.
We are committed to getting your telegram there on time. Even so,
delays can occur due to bad weather, road conditions, communications bottlenecks
and other factors. For this reason, we can't guarantee delivery times. If you
have questions about delivery to a specific location, please contact
us before sending your telegram and we'll give you the most current delivery
Can I require a signature?
You can require a signature for telegrams to business addresses in Canada and the United States.
There is an extra charge for this service (see details on the order page).
The recipient told me they never got the telegram. What happened?
If the telegram was not delivered, please consider the following information
before you email us. If the fault was our own, we will be happy to offer a credit or refund.
Most of the time, however, non-delivery is due to one of the following reasons:
Was the address correct? Telegrams are hand-delivered, so you
should carefully check the address for accuracy. A misspelled street name,
missing phone number, incorrect postal code, or incomplete address can cause the
telegram to be delayed or returned.
How can I get confirmation of delivery?
Is the telegram still in transit? Telegrams to some places may take
more than one business day for delivery. To areas with no service at weekends, if you placed your telegram on
Friday it might not be delivered until Tuesday.
Did the recipient respond to the door hanger? If a notice was
left at the door, did the recipient arrange for re-delivery or pick up the
telegram locally? If not, the unclaimed telegram will be destroyed by the local delivery
office after one week.
For First-Class telegrams delivered within Canada and the US, we can provide confirmation
of delivery for a fee of $19.00 which includes a certified copy of your telegram. For telegrams sent overseas, please note that some countries do not offer
confirmation of delivery. If we are able to confirm overseas delivery, there is
a charge of $19.00 for this service. Please contact us for more
information. Delivery confirmation is not available for Mailgram service.
How can I get a copy of a telegram?
Telegrams Canada retains copies of all telegrams for at least six months.
Regular Copies: A duplicate copy of a telegram can be mailed to the sender
or recipient for an $12.00 charge (includes cost of mailing).
Certified Copies: If you require a certified copy of a
telegram, the fee is $19.00 (includes cost of mailing).
Over Six Months: If your telegram was sent more than six months ago,
we may be able to provide a copy. There is a research fee of $20.00 plus the
price of the copy as above.
To request a copy, please contact us.
I'm looking for a singing or dancing telegram delivery. Do you do those?
We do not offer singing or entertainment telegrams. For these
services, please check your Yellow Pages directory under "Telegrams,
Singing, Dancing, etc." or visit YP.CA.
How can I contact Telegrams
Please see our contact information page.
Is Telegrams Canada still part of the railway telegraph system?
There's over 150 years of history behind telegram service in Canada!
In the past, the public telegram service and telex exchange were operated by
Canadian National Telegraphs and Canadian Pacific Telegraphs (CNCP Telecommunications, later called Unitel).
Since 2002, Telegrams Canada is the only CRTC license holder for telegram service in Canada.
Our main telecommunications centre, at 151 Front Street West in Toronto,
was built in 1954 by Canadian National Telegraphs. We're proud to still operate in that same
facility where telegrams have been switched for over half a century! Our technology has modernized a lot over the years, from Morse code to teletype, and punched paper tape to
racks of high-speed fibre optic network servers.
Most of the telecommunications rights-of-way along Canada's railroads have been transferred to
Allstream, who also handle enquiries regarding railway telco pension matters.
Telegram service is no longer part of the railway system, but we're proud of those railway telegraphers who built the service that is still a much-used part of our heritage.